Milonic Solutions Purchasing FAQ
I need a quote or an invoice, can these be provided?
Absolutely!
The best thing to do in this instance is for you to request a payment by invoice option, make a purchase but select "payment on account" from the payment page https://milonic.com/cbuy.php (you'll need to be logged in though).
This will create all the necessary paperwork but doesn't require any money from you at this point in time.
The invoice can then be printed by yourselves at your leisure and forwarded on to your client, if applicable.
Payment is then made in 30 days, unless of course you don't want the menu anymore and then you just let us know and we'll cancel the lot. We are the only DHTML provider capable of offering this kind of service. It gives you a chance to download and try out the menu without making a payment first. We offer a 100% refund policy if you are not satisfied with our product, but, you will be.
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Why do you give the menu away even though you are a company?
We understand that limited budgets may prevent non-profit organisations from developing their web presence. Milonic feels all organisations should be entitled to software of a high standard and non-profit organisations have just as much need for software solutions as international corporations.
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I work for a Government agency, can I use the menu for free?
Not any more. Government bodies are considered commercial even though no profit is made from their services. However, we may be able to help certain government bodies such as emergency services (police, fire ambulance etc) as well as some government bodies that help people less fortunate than ourselves. Nato and G8 etc are guaranteed free licenses
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When I purchased a product from you, I recieved a license number. What do I do with this?
This is purely for our records and for your own records.
You can advertise the fact that you support Milonic Solutions and have bought a license by including the license number with the copyright notice. Note that all paid for licenses contain license details about your copy of the menu and are unique to your website and cannot be changed because this will break the menu and will be in breach of our terms and conditions.
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Can I pay with my Paypal account?
Yes, but it is quite a long winded process.
What you have to do is make sure your details are filled out at the My Milonic Account Details Page then contact us and we'll activate the invoice feature on your account. Once thats out of the way you go through the purchasing process as normal but select Invoice - on account from the preferred payment method box.
Milonic will then process an invoice and send you the email address you can use to make the Paypal payment
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Why is there an invoice surcharge?
The invoice surcharge is needed for all non credit card transactions. Any sales that are not dealt with via the card processor have to be accounted for manually. The invoice charge helps our small company to employ staff to deal with the extra paper work.
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Why am I being charged VAT?
By law in the UK we have to charge VAT unless our customer is exempt or is from the EU and gives us a valid VAT number. You will be asked for your VAT number in the purchasing process, if you submit your VAT number here you will not be charged tax.
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Is it possible to purchase on a CD?
We do not currently issue our software on cd's as they are constantly being updated to suit new additions and browsers. However, please let us know if this will be a problem and we'll see what we can do
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