Changing domain on a License

Poster: earth
Dated: Thursday August 20 2009 - 10:53:19 BST

Hi

I purchased this menu a few years ago, and have purchased and referred several people to it. One of my clients has now changed their domain name, and wants to use the license on other domain, so it won't be used any longer on their old domain. (same website and company, just a different domain) I didn't pay for an additional period of support and updates, after the first year ended, becuase I never needed to update the menu, and it functions across all browsers fine. Nor have I ever needed any support.
However I have now tried to change the domain that is connected to the license in the Milonic admin console, and the interface won't allow me, unless I pay for support, and that would essentially require me to buy an entire new license! The terms of the license don't discuss this, nor does it even say that the license is tied to a particular domain. It is just tied to the client who purchased it. Can you please tell me the process of changing the domain, or adding a new domain that is connected to this license, or does it even need changing.
Infact the domain that they are changing to was always one of several domain which they have always used on their website with this menu, it is just that previously they used multiple domains for the same website. Now they just want to use one domain. I haven't had this issue with other providers in the past when changing domains who I have paid for software with, who have freely changed over the domain, and generated me a new key.

Thanks

Re: Changing domain on a License

Poster: Andy
Dated: Thursday August 20 2009 - 11:24:02 BST

Hi,

Unfortunately, changing a domain name on a license is a support issue - therefore you need valid support to do so. Also, you would need to download the new licensed version and without valid downloads it would be pointless changing the license.

Sorry about this but we'd be constantly changing peoples domain names for ever if we did not do it this way.

Regards,
Andy

Re: Changing domain on a License

Poster: earth
Dated: Thursday August 20 2009 - 12:51:01 BST



Surely Not!

That is actually not listed in the license terms, as it doesn't say anything about changing of domain. It is licensed to the customer and their website, and not the domain.
So you are basically saying that I have to pay for a brand new license, even though I already own a license, simply to alter the domain, because it is the same price. This is simply so I can get you to perform a 1 minute job of switching over the domain. I don't think that is very fair. I have previosly never asked for any support either, and I purchased this in good faith, that it could be continued to be used for that clients website, without paying an ongoing fee. Other providers I have purchased software from, such as a shopping cart, have only been too willing to accommodate this, and companies do change their domains.
Constantly changing peoples domains' isn't an excuse, becuase most companies wouldn't do it too often, and that functionality could easily be added to your control panel, rather than it being disabled because a 'support' license wasn't purchased . I have previously been a fan of this menu, but this has left a bitter taste, and I am not sure if I am now going to use it again. Licensing and antipiracy features that you have chosen to use, are not supposed to inconvenience your legitimate customers who have paid for a license. I'll just have to use a subdomain of the original domain, which is an inconvenience.

Re: Changing domain on a License

Poster: Andy
Dated: Thursday August 20 2009 - 13:41:55 BST

I'm very sorry you feel that way.

Re: Changing domain on a License

Poster: marty
Dated: Thursday August 20 2009 - 15:36:47 BST

Hi there,

If you had contacted us directly with the details of the site/license we could have reviewed the individual case.

-Marty

Re: Changing domain on a License

Poster: earth
Dated: Friday August 21 2009 - 1:50:56 BST



Yes, I had tried to contact you by logging into your support page, but it wouldn't allow me without me paying for support, which would essentially mean buying a brand new license. As I have already explained, I don't want to buy a new license, nor should I have to, as the license is not tied to a particular domain , but a website, and the license does not expire. Therefore I have asked you the process here.

The question is what do you plan to do about this. There is definately a flaw in your licensing , when a customer is unable to make a simple domain change, which should be able to be achieved in the control panel, without requiring any support.

This is the license I have

Professional DHTML Menu License - £28.00
The professional license is the most popular and suits almost all of our users; from small business’s to personal interest sites. The professional license can be used on either a live website or a private Intranet. Each license covers one website only, sub domains may be considered the same site but you will need to confirm this with us for clarification before you go ahead with your menu construction. There are no limits to the number of pages your site can contain and for the duration of your support (1 Year) the professional license guarantees a response to all of your support requests.

So, what do you get for your money? - You Get:


• The full version of the menu, without the forced links.
• A perpetual license to use the menu on your chosen website.
• Access to the My Milonic web based admin system
• Email based tech support
• Your website added to our directory listing
• Mailed updates as soon as they are ready for release


Only the email based tech suport is 1 year, as per the license. So why has my access to the My Milonic webbased admin system, been crippled, so I can't update the domain?

Re: Changing domain on a License

Poster: earth
Dated: Friday August 21 2009 - 1:52:09 BST



So what do you plan to do about it? The current license I have should allow me to change the domain assocated to the website whenever I want, as it is licensed to a website. It does not discuss having to pay for support to achieve this. The license shows that I should continue to have a perpertual license to access the control panel to allow me to make changes. That shouldn't be time limited and crippled if I don't pay for support.

Re: Changing domain on a License

Poster: Andy
Dated: Friday August 21 2009 - 10:32:00 BST

There will be little point in us changing the licensed domain name because you will need to download a new copy of the menu.

But as your downloads have now expired and you will not be renewing - you will be unable to download your new licensed menu anyway. This is why you need a valid license for us the change the domain name.

Re: Changing domain on a License

Poster: earth
Dated: Friday August 21 2009 - 11:19:02 BST

You are totally missing my point. I don't want to download a new version of the menu. I am perfectly happy with the version I have got, and I have a fully paid license, that can be used on the website forever. I just want the domain changed in my control panel, as the website is changing it’s domain. My license has purchased me a perpetual license to access to the admin control panel, where I could change the domain details associated for the website the menu is currently assigned to. Apparently as I haven't continued to pay you an annual fee for paid for 'email support' (something I don't need), you have now crippled this feature, and even though it is part of the original license agreement when the menu was purchased. Therefore you you haven’t continued to fur fill your end of the license agreement. Can you please escalate this to your company’s owner.
I am certainly not happy that you are not willing to do a 1 minute job, in changing the domain, or removing the lock you have put on the menus admin access to manage the license. This is not the way to treat a loyal customer, who has supported your product over the years.

Marty also said that if I had contact you directly, what it will be looked at. What does this mean? How do we even contact you when you have to pay for support?

Re: Changing domain on a License

Poster: earth
Dated: Friday August 21 2009 - 11:23:39 BST



Andy, to correct you. Yes I do have a VALID LICENSE. The license I purchased is below, it DOESN"T expire. Only the email support expires after 1 YEAR as per the license terms. Please read your terms of the license again.

• A perpetual license to use the menu on your chosen website.