Cannot get license for a purchased menu?

Poster: tullyantill
Dated: Thursday November 8 2007 - 3:02:32 GMT

I am not sure if my registered email is being blocked somehow, as I have tried multiple times to contact support.

We purchased the menu over a week ago, and have not received any license.. again maybe this is some block on the email, so I have setup a GMAIL account to hopefully rule this out.

The transaction details are:

Transaction for the value of: A$63.55
Description: Milonic Software
From: Milonic Solutions Ltd
Merchant's cart ID: 25147
Authorisation Date/Time: 30/Oct/2007 04:55:23
Transaction ID: 276727045


Would REALLY appreciate if someone could contact me to confirm the order/license...

If the license has to be resent, please re-send to

tullyantill __at__ gmail.com

Thanks

Re: Cannot get license for a purchased menu?

Poster: tullyantill
Dated: Thursday November 8 2007 - 3:49:41 GMT

Actually I have to apologies...

As I think for whatever reason, the mail going to tully __at__ wasn't coming through... although not even in the SPAM folder? looks like at least using GMAIL, I get mail from your system...

So if you could re-send the purchase details through to the gmail account, much appreciated.

Re: Cannot get license for a purchased menu?

Poster: Ruth
Dated: Thursday November 8 2007 - 5:59:37 GMT

Hi,

I'm not sure what the problem is. Once you purchase it should be in the system and when you go to the main site, log in under the registration used when you purchased the menu, click download and you should be taken to a page that has text links for downloading the menu one for .zip one for .tar.gz or something and right below that it should say

The Current Menu Version is Version 5.786

The Domain name that this download has been created for is: http://your domain, license number your license number.

You could also click on the MyMilonic link in the menu and then my licenses and see if it shows your license.

Please post back if you can't download the version licensed to you, or if you can't see a license listed under mylicenses.

Ruth

Re: Cannot get license for a purchased menu?

Poster: tullyantill
Dated: Thursday November 8 2007 - 8:13:03 GMT

Hi there,
It is a weired problem... because (it seems) I used my tully __at__ email address, I never got an email to confirm login to myMilonic etc... I checked my SPAM mail etc, but for some reason (even when I tried to create another login) my highvibe.com.au address would not work - even again when I tried to access this forum - I waited to get the confirmation email to access the forum, but it never arrived (again, checked spam etc...).

But now I have used just my GMAIL account, I received the mail to access the forum etc, and of course I tried to go to my Milonic and look for my purchases/license, but I guess as I have logged in with a different email other than the one I used to purchase, I cannot see any licenses.. (obviously the transaction details above confirm we did purchase).

So for whatever strange reason, I cannot receive email - so if it is possible to somehow reset my login or send a link to get access to the license that would be excellent!

Re: Cannot get license for a purchased menu?

Poster: Andy
Dated: Thursday November 8 2007 - 11:14:40 GMT

Hi,

We've been trying to contact you for some time now.

You have a problem with your DNS and that is why our email is not getting through, the error we are getting is Deferred: mail.highvibe.com.au.: No route to host - Looks like an MX problem, reverse DNS appears to be at fault:



Anyway, you can get a copy of the menu by logging and downloading a new copy of the menu. If you don't know your password then use the http://www.milonic.com/contactus.php page and tell us what an alternative email address is that we can use.

Regards,
Andy

Re: Cannot get license for a purchased menu?

Poster: Andy
Dated: Thursday November 8 2007 - 11:18:26 GMT

Just read your reply properly

I'll change your email to your Gmail account..................

................OK, that's done using your gmail account and password you should be able to login now.

Hope this helps,
Andy


PS, I'll now delete your emails from this post now, you'll be amazed at how much spam you'll get if we leave them there

Re: Cannot get license for a purchased menu?

Poster: tullyantill
Dated: Thursday November 8 2007 - 19:35:11 GMT

Hey, thanks! yes can login and can see the license/download!

Really sorry for the "hassled" comments earlier, as we didn't realise you could not get in touch... for some reason we are getting email through to the highvibe.com.au mail from Australia and the US, but obviously not from over there! a very weired problem and will get our tech guys onto the mail mx problem!!

But once again, many thanks - a great menu and "really great" support - just our mail server was lacking!!

Thanks again to all.

Re: Cannot get license for a purchased menu?

Poster: Andy
Dated: Thursday November 8 2007 - 19:46:02 GMT

No worries, these things happen.

Might want to tell your tech support guys that it's just one server that is at fault or at least it's just one DNS entry that appears to be looking for a non existent server, not sure exactly what the problem is as I've not looked deeply enough. This would cause SOME email to get through because whichever server you/we are being issuesd with, for requesting DNS records, will depend on the records that are returned. Seems we only had access to the dodgy server whereas other people would have been connected to the working servers. It's just typical of DNS and the way it caches records etc.

Hope you get it sorted and if you need any help please let us know.

Cheers,
Andy