Drop-Down Menu not working for SOME users

Poster: dancingeyes
Dated: Thursday January 12 2006 - 13:39:14 GMT

I use the DHTML Menu for one of my client's site http://www.lorinhollander.com and one of their colleagues is having trouble making the menus work. I've checked with my own colleague, who is a technical wiz, and he was unable to duplicate the problem on his own machines, though he uses the same Windows setup. His conclusion was that there were just too many variables (different browser versions, blockers, bugs, etc.) to make ANY javascript-based menu reliable, so he refrains from using them altogether. I am hoping someone can help de-bug this and has experienced a similar problem, so I can fix this. My client really wants to use the drop-downs, so here is the problem:

The person having the problem is using Microsoft Windows 2000 version 5 and Internet Explorer version 6

From the home page (http://www.lorinhollander.com), they click on any of the items down the right hand side (Pianist, Speaker, etc)

That quickly takes them to, say the “Speaker” page. (Bt same thing happens for every selection)

Now on the “Speaker “ page, they go back up to the menu across the top of the page.

The “drop down items appear as they drag across the various headers – Pianist, Speaker, etc

But clicking on any of the main pages (parent links) or trying to use the “drop downs” e.g. Educator > Main Page > Residencies> etc
produces nothing. None of these will open the desired page. They just end up staying on the Speaker page, the one originally opened from the home page.

I asked my in-town colleague to try troubleshooting this, and he asked:

"Does the Internet Explorer icon in the top right of the button bar start 'rotating' as though a page were loading? Ask your client to expand one of the menus, right-click on it and then choose open in a new window. Find out what happens when they do that, if they can do that."

Their response:
Yes, the blue icon does appear. No rotation on the IE icon. Right-clicking brings up menu, but "Open Link", "Open Link in New Window", "Save Target As", "Print Target", "Show Picture", and "Cut, Copy and Paste" are all dimmed.

Does anyone have any clues? Is this a rare anomaly? Or does this point to some settings on the user's end that need adjusting? Or adjustments to the drop-down code? The menus work fine for me (both Mac and PC machines), and for my colleagues, etc.

Thanks for any help anyone can offer.

Poster: Ruth
Dated: Friday January 13 2006 - 5:27:55 GMT

Hi,

You need to upgrade to the newest version. Make sure you back up your 3 base program files [milonic_src, mmenudom, mmenuns4] so if any strange anomaly occurs with the new version you can go back to the old one.

Also, though I don't know if this has anything to do with it, when I view the source and go down to the main in the table, the inline script tag is



Perhaps on his machine for whatever reason it has to have the type="text/javascript" ???

I don't know if the update will fix the problem, but we can't really figure out what's up on an older version. Little bugs and new capabilities keep being added and we need to be on the newest version to figure out the problem.

Ruth

Poster: dancingeyes
Dated: Sunday January 15 2006 - 22:06:42 GMT

Ruth,

Thanks. I thought I was up-to-date on the menu version (as they usually send out e-mail notifications, yes?) The last version I had was from November. Anyway, I have uploaded the newest January version, so maybe if there was some bug in the older version that was causing the problem, we'll see if that fixes it.

Your reference to the '<script language="">

Poster: dancingeyes
Dated: Sunday January 15 2006 - 22:07:22 GMT

Ruth,

Thanks. I thought I was up-to-date on the menu version (as they usually send out e-mail notifications, yes?) The last version I had was from November. Anyway, I have uploaded the newest January version, so maybe if there was some bug in the older version that was causing the problem, we'll see if that fixes it.

Your reference to the '<script language="">

Poster: dancingeyes
Dated: Sunday January 15 2006 - 22:18:34 GMT

Ruth,

Your reference to the script language tag refers to the tag that came with the Milonic script, yes? Are you suggesting modifying it by REPLACING the tag with script type=text/javascript? Or simply adding type=text/javascript into the existing script language= tag, so that it reads script language="" type=text/javascript? I must confess ignorance on this matter!

P.S. I had to remove the brackets and quote marks in the above tag examples, since for some reason I was unable to turn off the HTML feature on my post, and it kept cutting off the rest of my message due to the tag brackets! Maybe my browser (Mac OSX Safari) doesn't work well with this forum! Hopefully you can understand what I'm trying to explain above. If not, please e-mail me directly at artist __at__ dancingeyes.com so I can clarify.

Poster: Ruth
Dated: Monday January 16 2006 - 2:25:04 GMT

Hi,

I'm referring to the tag that is the beginning tag for the main menu that is in the table. As I said, I have no idea if that has anything to do with it or if it will only cause a validation error for css.



You seem to have fixed it.

As to posting code, use the code tag above, click code put in the code, then click code again to close it.

Ruth