Confused By Support

Poster: bobwill
Dated: Thursday September 22 2005 - 13:47:01 BST

Yesterday 21 Sept. I sent the following to Milonic support:

From the following page, http://www.milonic.com/demos/site_index/ mm_siteIndex.js, you cannot access the following link.

http://www.milonic.com/demos/site_index/mm_siteIndex.js

This is the message that I got back....



From:
Marty

Date:
Thu Sep 22 2005

Time:
10:07:52

Status:
Replied



Subject:
Re: Bad Link



Response:
Hi Bob,


I'm not sure where the link has come from, what is the file you're after and I'll try and find it for you.

Kind Regards
Milonic Support


When I try to respond and explain again, the system says the problem has expired. Are they talking about Marty or my problem...Still do not have an answer. The file is suppose to be accessed from the "Demo" pages and has to do with creating an automatic "Site Map"..

Poster: John
Dated: Thursday September 22 2005 - 15:09:31 BST

Hey Bob -

Long time.

I couldn't find that file, either. However, if you go after this file everything you need will be included.

Poster: bobwill
Dated: Friday September 23 2005 - 15:13:52 BST

Thanks John. The link needs to be fixed on the DEMO page. It was pointing to the "js" file rather than the "zip" file as you provided...

Poster: Ruth
Dated: Sunday September 25 2005 - 19:20:54 BST

Hi Bob,

My fault, there are two links, but I didn't put any text between them. Now that you have mentioned what happened, I notice it's hard to see they are different links. I fixed it. Thanks for the pointer.

Ruth

Poster: Ruth
Dated: Sunday September 25 2005 - 19:30:44 BST

Oops, I just noticed something else. The link you posted for the demo is not correct. You used http://www.milonic.com but the demos are at the support section, http://support.milonic.com/demos/site_index/


Ruth