[resolved] How to contact Milonic Tesh Support???????

Poster: dmacman
Dated: Tuesday October 18 2005 - 12:32:24 BST

Hi all,

I have a post...

http://www.milonic.com/forum/viewtopic.php?t=6546

...that seems un-answerable and need to get it resolved thru tech support. I tried to contact their tech support, but they don't answer questions.

I was sent this link from the company email system:

http://www.milonic.com/reqsupport.php

Which does not work!???

They have no way of talking to or emailing a REAL tech support person???!!!

If I had known this, I would have looked for another menu solution that offers tech support.

I am not bashing the company, but have been in the IS field for over 20 years and have not had 1 good experience with companies that sell software and do not support it (ie, hope that other end-users will be able to answer all tech support questions).

The forum is awesome and several users have helped a lot, but they are not responsible for the programs operations.

Thanks in advance,

Don

Poster: Andy
Dated: Tuesday October 18 2005 - 13:15:36 BST

Hi,

I can find nothing wrong with http://www.milonic.com/reqsupport.php other than you may not have been logged in or your tech support has expired.

Milonic do support their software, how can they not support it?

If you do post on the forum it may not get seen by all developers but the above link does work and will be answered.

Poster: dmacman
Dated: Tuesday October 18 2005 - 14:01:29 BST

Hi Andy,

You are one of the people I have had to count on to answer questions, thanks!!!

That link does not work for me and I just purchased our milonic menus about 4-5 weeks ago, the Tech support on this product should not be expired already?

Here is a link to the error I get when going to that page (and I am logged in)

http://www.intheclassroom.org/milonic_error_message.jpg

Notice:

Account Number: 159129

Support level: low (????????!!!!!!)

Days Remaining: 0 (?????!!!!!!!!!!)

and

no support available.

I appreciate the other users trying to help with the forum. And I understand from an economic stand point, why a forum with users answering most Tech questions, would save the company money. But from the customers viewpoint, a tech phone number, or email, or link is needed often to truly get past an issue. Especially when deadlines are in place and the customer cannot sit by and hope someone has the answer and time to give to them.

Thanks again for helping, and I hope I can look forward to your answers in the future.

Don

Poster: Andy
Dated: Tuesday October 18 2005 - 14:07:15 BST

Hi Don,

You do indeed have tech support for intheclassroom.org.

The problem was that you did not personally purchase the license, this was somebody else at your organisation and her account has been updated instead of yours. The system has no idea who is associated who so this has to be done manually of which has now been done.

Your account (159129) has now be bound to the purchasers account and this will allow you to download the full version of the menu, make support requests and view licenses etc.

Hope this helps,
Andy

Poster: dmacman
Dated: Tuesday October 18 2005 - 15:14:46 BST

Thanks Andy.

That answered ALL the tech support issues.

I appreciate yo adding me to the support contract so I can send a TS resquest.

I owe you and consider this thread {RESOLVED}.

Thanks,

Don