Safari and Mac IE crash so often...

Poster: perldev
Dated: Wednesday August 10 2005 - 19:39:49 BST

After we upgraded the navigation with your DHTML menu (latest), some of our customers complained safari and IE crash very often when browsing our site (http://www.refcoprivateclient.com). I couldn't say the crash due to the navigation script. But that's the only major change we did recently.

The crash reporter shows:
EXC_BAD_ACCESS
KERN_PROTECTION_FAILURE (0x002) at 0x00000XXX

Can anyone give me a hint? Thanks

Poster: John
Dated: Thursday August 11 2005 - 16:03:53 BST

Exactly what version of the OS and Safari?

I've just been pounding your menu with it and have had no failures.

As for IE/Mac - just shoot those folks who are still using it.

Poster: Andy
Dated: Thursday August 11 2005 - 23:33:58 BST

Same here, no problems with either.

Are there more than one customer that are having problems?

Cheers,
Andy

Safari 2.0 won't display menu

Poster: gary88
Dated: Monday August 22 2005 - 1:00:37 BST

I've got verified reports of clients not being able to see the menu (Version 5.728) at:

http://www.firstpresiowacity.org/danny/9755/home.htm

when they use Safari. I am still trying to find out what OS they are using but they've got javascript on and so forth.

Any ideas on what I should try to get this menu to appear.


Thanks in advance.

Gary

Poster: Andy
Dated: Monday August 22 2005 - 18:23:50 BST

There are 2 things wrong with your page.

The first is that you are using the menu inside a Table Cell and not adhering to the rules for this. There is documentation at http://www.milonic.com/tablemenu.php that should help with this. You just need to move the menu out of the table cell and only install the main menu inside the table.

Secondly, and this is the biggest problem. You have declared positioning on absolute for both .BODY and .HTML tags in your CSS. This is confusing Safari and will need to be removed. You can't have an absolute positioned HTML or BODY anyhow so removing them will cause any problems.

Hope this helps,
Andy

Safari problems

Poster: gary88
Dated: Tuesday August 23 2005 - 4:32:43 BST

Thanks for your prompt response. I've removed the absolute positioning and am waiting to hear from clients whether that does the trick.

The table problem is trickier though because the client needs the site to be done in FrontPage so they can take care of the web site down the road. The way FrontPage does the top and left borders (i.e., "Shared Borders") is via table output so I'm going to have to figure out how to get the instructions at http://www.milonic.com/tablemenu.php to work within FrontPage's Shared Borders. I don't think that will be too difficult.

Thanks so much for your help! It is much appreciated.

Gary