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Taken From The Forum: Help & Support for DHTML Menu Version 5+
Forum Topic: Click to view post
Last Updated: Saturday July 14 2012 - 06:07:08
Post Sales Support
Poster: blaine
Dated: Monday September 27 2004 - 20:38:11 BST
I have purchased several licenses of Milonic and recommend it to my clients. Having said that I sent a support question to support __at__ milonic.com a few days ago and have not had a reply. I've had great response to my questions in the forum and especially want to thank Ruth for her timely reponses and insight. Parts of my questions were answered but not all and need more insight from the core team.
I've looked at the FAQ's and looked for a explaination to better understand the technical support that is available to clients but did not find anything - not saying I looked everywhere.
Should I be expecting a reply or possibly just need to be more patient ?
Can clients send questions via email to support?
Poster: Ruth
Dated: Monday September 27 2004 - 23:12:25 BST
To answer the last question 1st: yes, clients with a license can send for support via email. I have no way of knowing if the email made it. You might try resending, noting it is the second email in case the first didn't get there for whatever reason.
Ruth
Re: Post Sales Support
Poster: kevin3442
Dated: Tuesday September 28 2004 - 0:11:46 BST
blaine wrote:
Should I be expecting a reply or possibly just need to be more patient ?
You can send questions directly to Milonic... one of the benefits of buying a license. Normally they're pretty good about getting you a timely response. However, the main players went on vacation last week, which they haven't done for quite a while. I'm sure you'll receive a reply shortly after they return (any day now).
Cheers,
Kevin
Poster: blaine
Dated: Tuesday September 28 2004 - 0:30:04 BST
Thank you both for your timely replies. I completely understand and must have missed that the core team had taken some well needed R&R.
My support related question was not that important that it can not wait. I've been spoiled by the excellent support and when I did not get a quick reply, I assumed that maybe I had used the wrong channel or miss-understood.
Poster: kevin3442
Dated: Tuesday September 28 2004 - 0:47:01 BST
Hi Blaine,
blaine wrote:
Thank you both for your timely replies. I completely understand and must have missed that the core team had taken some well needed R&R.
NP. Is the issue something that you've already posted here? If not, let's give it a whirl. If so, maybe you can point to the thread and we'll take a fresh look.
Cheers,
Kevin
Poster: blaine
Dated: Tuesday September 28 2004 - 1:18:10 BST
Thanks Kevin,
My previous post that Ruth worked on for me was this one: http://www.milonic.com/forum/viewtopic.php?t=4974
We have a solution but I was trying to better understand the behaviour of the settings. I don't know why setting menuwidth="100%" outside of the menustyle definition has a different effect then if set in the style config file itself.
Code:
<script>
with(milonic=new menuname("Site Menu")) {
orientation="horizontal";
position="relative";
screenposition="top";
menuwidth="100%";
alwaysvisible=1;style=menuStyle2;
.. add menuitems ....
with(milonic=new menuname("Site Menu")) {
orientation="horizontal";
position="relative";
screenposition="top";
menuwidth="100%";
alwaysvisible=1;style=menuStyle2;
.. add menuitems ....
Setting menuwidth="100%" this way vs in menuStyle2 will create the menu 100% across the top of the site and the background of the menu scales as I resize the browser. Thats not the effect you get if defined in menuStyle2
Setting itemwidth, align and other appears to have the same effect defined both ways.
Can you explain?
Example site: http://www.portalparts.com/gltest/public_html/index.php
Poster: John
Dated: Tuesday September 28 2004 - 3:47:29 BST
Couple things, Blaine. I get a 404 when trying to get to menu_data.php. The other menu files come up OK from that directory. Also, TreeMenu.js is not a Milonic product, so if you're trying to integrate it with our menu I'm not at all sure how that will work.
Poster: blaine
Dated: Tuesday September 28 2004 - 4:22:10 BST
Hi John,
The menu_data.php is there else my menu's will not appear
http://www.portalparts.com/gltest/publi ... u_data.php
The menu's in both the header and block are dymically created. I create the JS functions on the fly from mysql via my plugin. The glMenu Menu builder is tightly integrated into the Portal CMS and offers permission based menus as well.
If you login to the demo site you will get admin access to menu admin and you will see the integration of the JS Treemenu as well. It's used to show a TreeMenu of the menu setup. I don't have any issues with the integration of these two JS libraries.