Updated Menu not displaying

Poster: Rafael
Dated: Tuesday May 4 2004 - 18:16:57 BST

I've noticed that with several users that come to the site after I have made a change to the menu it does not display the changes even if they clear out their cache or refresh the screen.

Any ideas?

Poster: John
Dated: Tuesday May 4 2004 - 18:38:25 BST

That's not much for us to go on.

Got more specifics, what changes did you make, and especially a URL (as requested)?

Poster: Rafael
Dated: Tuesday May 4 2004 - 19:11:31 BST

What I have changed for example is removing one of the menu items from the menu_data.js file. When I visit the site and view the menu the menu displays with the item removed. However, when several clients look at the page the previous menu still displays with the item that was removed.

http://bsgtrack.fis.adp.com

Username = v096caca
Password = first

Poster: John
Dated: Tuesday May 4 2004 - 19:32:11 BST

I don't even get a menu to come up on the page, Rafael!

However, first things first. You are way down-level. You're runing RC19 (an old beta), and current is v5.15 release. This puts you 50-60 versions back!

You'll need to upgrade first from http://milonic.com/ before we can do anything. Read the included files, as some things have changed.

While you're at it, in your _data file, parameters that are numeric only do not require the ""; e.g., subimagepadding="2"; should be subimagepadding=2;. Remove those extra "".

Poster: Rafael
Dated: Tuesday May 4 2004 - 19:39:56 BST

You must hover over the following link:

"Submit a New Service Request" to get menu.

Ok, I have downloaded v5.15 and I will apply.

Thanks for the response. I will see if the upgrade will make a difference.

Poster: John
Dated: Tuesday May 4 2004 - 19:42:18 BST

Just tried to get back in to see if I could get the menu and it gave me "No such user...".

Poster: Rafael
Dated: Tuesday May 4 2004 - 20:02:09 BST

I would clear your cache and relogin with the info in the previous post.

Poster: Ruth
Dated: Tuesday May 4 2004 - 20:02:47 BST

I just tried it John, it gave me an error when I tried to login, then it kept loading the login page, so I clicked again and it logged in. Almost as if the page has to be totally loaded before it will accept the login.

Ruth

Poster: John
Dated: Tuesday May 4 2004 - 20:06:30 BST

Had already done that. Anyway, it finally worked.

Let us know when you're ready. Also, specifically which menu item your folks are having problems with (I really suspect cache, especially if they're running IE).

Poster: Rafael
Dated: Tuesday May 4 2004 - 20:25:59 BST

The item they were having difficulty with is B1 Update Request under the Client Services option. I changed an item in the url link and that info was never refreshed. That is exactly what I think the problem is; although I have tried walking them through deleting the cache and closing their browser but no success. They are using IE.

Poster: John
Dated: Tuesday May 4 2004 - 21:45:20 BST

This is what I get from that item...
http://bsgtrack.fis.adp.com/arsys/apps/en/remprod/arforms/webserv_B1.jsp?formalias=webserv&viewalias=B1&server=remprod&mode=Submit&cacheId=v096caca (taken from the address bar after arriving on the page).

Poster: Rafael
Dated: Tuesday May 4 2004 - 21:50:34 BST

Right! and that is what you should get. But before I changed it the link was as follows:

http://bsgtrack.fis.adp.com/arsys/apps/ ... d=v096caca.

The users are still seeing this link when they select the menu.

NOTE: that the "viewalias=B1QA" changed.

Poster: John
Dated: Tuesday May 4 2004 - 22:24:55 BST

If you're seeing the proper URL in your _data file, and uploading it to your server (obviously you are, given I got the correct URL), then it has to be an issue with those folks' computers.

IE is not always truthful about dumping the cache, even from the Tools menu. Try having them hold down Shift at the same time they click the Reload/Refresh button - more than once if necessary. This forces (in browsers that know what they're doing!) a reload from the server.

Poster: Rafael
Dated: Wednesday May 5 2004 - 14:18:18 BST

Thanks alot John! This is very helpful information which I did not have before. I will try this in the future.

BTW, I have loaded v5.15 and everything looks good.

Thanks again!

Poster: John
Dated: Wednesday May 5 2004 - 14:38:58 BST

You're welcome.

Keep us posted.

Poster: kevin3442
Dated: Thursday May 6 2004 - 7:00:48 BST

Just another thought... are your clients that are experiencing the problem at the same location? Are they going through a firewall? Some firewalls also cache. Some LANs also have cache servers to speed up Internet use. Maybe they're running into a cache upstream from their own. As I said... just a thought.

Kevin