Unable to view Menu's when mouse is over the box

Poster: AcidSpit1
Dated: Thursday March 11 2004 - 16:55:45 GMT

HI,

I saw a post earlier in the forum that described similar symptoms of the problem I'm having. Unfortunetely there was no resolution.

Now this is 1 computer out of like 1000 so I know its something locally on the computer. When I ran the script debugger it said a library can't be found.

The IE version currently used is IE 6.0 Sp1 with all the patches currently to date. I believe I also saw a post that a patch could be causing this problem however it is hard to believe as it is only 1 PC out of a thousand.

The system is Windows 2000 with Service Pack 4. I've tried repairing the browser but with no luck. Please note this is more of a desktop issue then with milonic itself. Just to give you an idea when I go to the milonic main page and run my mouse over the menu I get the outline of the box for the menu but everything in the box is white with a script error message library not found.

If anyone knows how to fix this can you please let me know.

Thanks,

Dris K.
Support Analyst.

Poster: Ruth
Dated: Thursday March 11 2004 - 17:08:23 GMT

Is there some way you can post a test somehow? It's hard to figure out anything without being able to see what's happening.

Ruth

Poster: AcidSpit1
Dated: Friday March 12 2004 - 0:07:06 GMT

Well its not a script problem as it works on 999 PC's but on 1 for example when you visit the milonic webpage you put your mouse over a menu and the menu appears with all its submenu content. In this case the menu outline appears but no submenu's, simply a white box. Once you put your mouse over the menu it produces an error in IE 6 SP1 saying that the library is missing. Any .DLL's or files that could be associated to this problem? I'm thinking a .dll is corrupt and is causing me this headache however I tried re-installing IE 6SP1 with no success.

Just doesn't seem to be reading the Dynamic HTML coding properly.

Any help is appreciated. I have a screenshot but no webspace to post it

Poster: Andy
Dated: Friday March 12 2004 - 12:22:18 GMT

Hi,

It's a faulty install of Internet Explorer.

One of the DLL's is corrupt.

What you'll need to do is re-install IE6, it's the only way of fixing it.

Cheers
Andy

Poster: AcidSpit1
Dated: Friday March 12 2004 - 14:34:59 GMT

Thanks Andy for the thought.

I wasn't 100% sure if it is or was. Howevre I'm unable to re-install IE 6 with the correct files. It will never overwrite files that are currently already on the system. I even tried a repair of IE 6 and it did not work. I'm just wondering if anyone has any suggestions on how to repair/reinstall IE 6.0 SP1 on Windows 2000 workstation.

Thanks again for the help.

Poster: Maz
Dated: Friday March 12 2004 - 18:17:56 GMT

I had a problem like that with their movie player that really didn't work on my mac system. I had to locate the files and erase them all manually.

I did a google search and found instructions from someone else who had the same problem.

maz