Menu Disappears with SSL!

Poster: nonny
Dated: Thursday June 10 2004 - 15:31:57 BST

Hello fellow menu builders!

I have a particularly interesting problem that doesn't seem to have happened to anyone else yet!

When I call a secure page on my web site, the menu disappears. It gives an error for line 14269. I narrowed it down to mean this particular line in the code of file 'mmenudom.js'. The error is a 'permission denied' error.

When I subsequently 'reload' the same page, the menu comes back without the error...

When I navigate to a different page after the menu has disappeared, the menu is still not visible and the same error is displayed.

When I click one more time after that, the menu comes back without the error (of course).

Obvious is also that this happens only in IE (v. 6).

Please visit http://207.107.128.12 go to 'first time users' and then click on 'Become a Member' (this is the only page under SSL right now) and you will see the problem.

If anyone can help me to solve this problem this web site can go live!!!

Thanks
Nonny

Poster: kevin3442
Dated: Thursday June 10 2004 - 17:22:09 BST

Hi Nonny,

I don't get the problem. Using IE6/Win2k, I go to the page you mentioned and the menu appears just fine, w/ no error message.

The only think I can think of is that there's a file called blank.html that is included the .zip when you download the menu code. If you're using SSL, you should put this file in the root of your site. Have you done that?

Kevin

Poster: nonny
Dated: Thursday June 10 2004 - 17:31:30 BST

Hmmm... well, it's a 'permission denied' problem which then could mean it isn't running on my machine for some reason... thanks for trying...

the blank.html file is in place and does its work... but on my machine the menu keeps disappearing... I will try it on a different machine...

Poster: matt546
Dated: Thursday June 10 2004 - 20:12:29 BST

It appears fine for me. Im running windows xp, IE6. But, at my school, windows 98, I think IE6, Mabye an earlier version, but I get that problem you have. So, I have no idea...

Poster: stephen702
Dated: Thursday June 10 2004 - 21:49:24 BST

This may or may not be related, but when I click on "Become a Member", I get a "Security Alert" message reading that "the name on the security certificate is invalid or does not match the name of the site."

However, when I tell IE6 to go ahead and view the membership page anyway, your menu displays fine.

In Netscape 7, the background color of the drop-down menu items on the home page becomes transparent, which makes the words impossible to read.

In Netscape 7 I get the security alert, but it's more helpful than in IE6. It says that I am trying to establish a connection to "207.107.128.12" but that the security certificate is for "www.enterprisetoronto.com"

I can request to see the membership page anyway, and your menu on that page is fine. However, once again, the background for the drop-down menu items is transparent, so the text can't be read in some cases, if it's on top of other text on your page.

Poster: John
Dated: Thursday June 10 2004 - 22:33:01 BST

Stephen hit it right on. I get the same message. The problem is your use of an IP vs. a URL matching the name on the certificate. Not an error - just a warning.

Poster: nonny
Dated: Friday June 11 2004 - 2:53:12 BST

Thanks everyone for your responses....

I am still not sure whether any of you gave the right answer... the security certificate is obviously issued for the domain name but the name has not yet been pointed to this site because of this issue.

I believe, however, that the issue has something to do with local security settings on an individual machine... I tried it on XP, and several other Win2k machines. The problem seems to be with one particular machine. Interestingly enough the problem does not occur in Netscape (even though I know the drop down menus don't display properly, but I don't think one has to do with the other)... it also doesn't appear to be a problem with Opera, on any of the machines... !

It does appear that I am not the only one having the problem, which is a relief

If anyone has an idea which settings I might have to look at to fix the 'Permission Denied' error, it would be very helpful.

For now I can tell my client to go live since they don't seem to have the problem and see if by switching to the correct domain, the problem goes away.

Thanks again!

Poster: nonny
Dated: Friday June 11 2004 - 2:58:04 BST

....hmmmm.... still brooding

Poster: John
Dated: Friday June 11 2004 - 6:06:57 BST

Check the lower right corner of the window to see what zone IE thinks your site is in. Then go to Tools and adjust the settings there. They might just be set too tight.

I actually had 3 warnings posted, all concerning the certificate. The first 2 'passed', but the third (explained earlier) was the one that actually brought up the message.

Poster: Andy
Dated: Friday June 11 2004 - 10:21:38 BST

The only thing I can suggest is that you remove ALL overfilters and outfilters and try it again.

I'm guessing that you have a buggy install of the DirectX DLL's that do the transitions and effects.

This problem does appear to be isolated to one machine making it impossible for us to debug because nobody else can replicate the problem.

Normal use appears to be fine though so probably nothing to worry about.

Cheers
Andy