Randomly Disappearing Menu

Poster: dahazeman
Dated: Thursday July 15 2004 - 20:52:43 BST

I've done some searching, but nothing is specific enough to match my problem.

Basically, sometimes some users don't see the Milonic menu bar on our site. There is no rhyme or reason as to who can and can't see the menu...different operating systems (Windows XP, 2000, possibly others), different Internet Explorer versions, different levels of MS Critical update patches, etc. We found one way to make the menu appear for some users, but it doesn't work with everyone.

For some users, by setting IE to check for new versions of stored pages every visit to the page (Internet Options, General tab, Temporary Internet Files section, Settings button) instead of the default of Automatically, the menu shows up. For others, this does not help. I even had it happen to me once, and was able to toggle whether or not it showed up by changing that setting back and forth...but now I can't reproduce the "hidden" menu on my machine.

We're using version 5.33, and everything seems to be in order as far as setup is concerned.

Does anyone have any suggestions?

http://www.christiedigital.com


Thanks,

dahazeman

Poster: John
Dated: Thursday July 15 2004 - 21:07:16 BST

I see 5.12, not 5.33 on your site. Try an upgrade first.

True to form (or course) the menu came right up for me - no problems (nice clean look, BTW).

While it should work fine in the head, you might try moving the JS calls to the first items in the body (right before the divhider).

Poster: dahazeman
Dated: Thursday July 15 2004 - 21:15:13 BST

oops...I haven't put the upgrade on the live server yet!

I might try putting it in the body on the test server...but there are hundreds of pages to change, and I'm not the one who makes changes to the core part of the pages. I'm the database guy who's asked to fix other programming issues like this. I think they have an easy way to replicate a change like that onto every page though.

Any other potentially easier suggestions?

Poster: John
Dated: Thursday July 15 2004 - 21:42:38 BST

Well, with any luck maybe just the upgrade will fix things!

Easier? That's tough to answer without being able to see the problem, as I'm sure you understand. We'll just go one step at a time.

BTW, XP Pro/IE6 here, and no failures.

Poster: dahazeman
Dated: Tuesday July 27 2004 - 19:42:51 BST

Well John, I think we're getting somewhere. My colleague has been experimenting with dozens of examples - he has the cooperation of someone who cannot see the menu on our corporate website. It looks like he's narrowed it down to one specific line:



He is in the process of creating a few more samples for our helper to check - one with the absolute path to that particular page, one with that same page but a different label ("text" value), and one with a different page altogether (not using the word "advertising" at all).

I'll let you know the results. You don't happen to know if the word "advertising" would cause problems, do you? The relative path part is apparently working in all other cases.

Thanks

Poster: Maz
Dated: Tuesday July 27 2004 - 21:55:41 BST

Did you read about the security issue, I think there's a post above by Andy. Where certain words have become security risks by one well known software, maybe its to do with that. The word Support was one. I think it was Norten, but not sure without rechecking.

maz

Poster: John
Dated: Tuesday July 27 2004 - 23:48:00 BST

I think Maz might have hit it. See http://www.milonic.com/forum/viewtopic.php?t=4460 for details of what she's talking about.

Poster: dahazeman
Dated: Wednesday July 28 2004 - 13:48:56 BST

BINGO

You guys figured it out right as my colleague did. It was the word "Advertising" in the url.


now reads


I'll ask our tester if he is using the dreaded Norton (I've been a Norton hater for years, so it doesn't surprise me one bit that it's the source of the problem mentioned in http://www.milonic.com/forum/viewtopic.php?t=4460.

Thanks again. Now to solve the problem that PDF files are showing blank content in IE for some people. (I've found that it seems to be an Adobe plugin for IE issue, but that doesn't make much sense, since our old web site had the exact same PDF files available for download and we never received any complaints about the files being blank/corrupt.)

Anyway, I appreciate your efforts.

Thanks!

Poster: John
Dated: Wednesday July 28 2004 - 14:29:54 BST


Glad you got the first one solved.

As for he PDF thing, I can't really see that being a menu problem. I call PDFs in many places through the menu with no problems that I know of.

Poster: dahazeman
Dated: Wednesday July 28 2004 - 14:31:55 BST

Sorry if that came out like it was a menu problem...the PDF thing is completely separate. At least I hope it is!

Poster: John
Dated: Wednesday July 28 2004 - 14:33:38 BST

Not to worry - I didn't take it that way.

Make sure (you probably already have) that all your folks are up to date on the pile of patches from M$, especially for IE.

Poster: fredlongworthhighschool
Dated: Wednesday July 28 2004 - 14:40:53 BST

While we're discussing Acrobat Reader and PDFs, I strongly recommend Adobe Reader Speedup from http://www.tnk-bootblock.co.uk/prods/misc/index.php.

It also helps the plug-in to view PDFs in browsers.

Poster: Maz
Dated: Wednesday July 28 2004 - 20:18:59 BST

Andy I don't know what to say...

about your new avatar

maz

Poster: John
Dated: Thursday July 29 2004 - 0:46:07 BST


I've just been biting my lip...

Poster: fredlongworthhighschool
Dated: Thursday July 29 2004 - 12:16:47 BST

Sorry, I couldn't resist it!

Anyone found any other 'bad' Norton keywords?

Poster: gardnose
Dated: Wednesday December 22 2004 - 8:32:55 GMT

Hi - just installed the menus and have just discovered the Norton Internet Security problems.

Has anyone discovered any new keywords? My possible suspects/menu items at the moment are:
"useful services"
"promotions/discounts"

Another suspect might be menu items beginning with the __at__ symbol.
Any help would be muchly appreciated...

List of keywords

Poster: gardnose
Dated: Wednesday December 22 2004 - 10:28:49 GMT

Just found a PDF online that lists a bunch of the keywords used by Norton.
http://www.myaffiliateprogram.com/pdf/p ... ocking.pdf

Can't vouch for accuracy, but it's a good place to start.

Poster: tootricky
Dated: Wednesday December 22 2004 - 15:45:47 GMT

dahazeman,

I found this thread interesting as I have had the same problem and the pdf file supplied aboce is very useful! But my post is about something else... unfortunately your menu... well your submenus on the home page are completely 'broken' in Safari...like REALLY badly broken, and also in Firefox (for mac) but to a slightly lesser extent. I think it has something to do with the flash animation directly below it, but I really can't use the submenus at all!!!

Just so you know.[/b]

Poster: John
Dated: Wednesday December 22 2004 - 15:52:18 GMT

You really need to keep up to date. You're running 5.42, current is 5.64.